Refund policy

Last updated: November 12, 2026

Returns

You have 14 days from delivery to request a return. Your set must be unused and complete (all 160 tiles).

To start a return, contact us through our contact page or at info@jokerjade.com with your order number. We reply with the return instructions and the return address. Items sent back without a return request cannot be processed.

Return shipping

If you change your mind, the return shipping cost is paid by you. If your set arrived damaged, defective, incomplete or is not the set you ordered, the return is free for you.

Damaged, defective or incomplete sets

If your set arrives damaged, defective or incomplete, contact us within 7 days of delivery with your order number and photos of the problem. We send you a new set or issue a full refund, at your choice, at no cost to you.

Refunds

Once your return is received and inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few additional days to post the credit. There is no restocking fee.

Exchanges

To exchange a set for another design, request a return for the original set and place a new order.

Contact

Questions about a return? Contact us through our contact page or at info@jokerjade.com.